Question 1

How do I cancel a hotel booking on ExpoStayz?

Accepted Answer

Go to /account, locate your reservation under "Active Bookings", click "View Details", and select "Cancel Booking". The cancellation modal will show your applicable refund amount calculated according to the specific cancellation policy of your booked rate plan before you confirm.

Question 2

Is every booking refundable?

Accepted Answer

No. Refundability depends on the rate plan chosen during booking (e.g. Free Cancellation vs Non-Refundable Promotional Rate). Every room listing clearly indicates its policy badge:
- **Free Cancellation:** Full refund if cancelled before the stated deadline (e.g. up to 24 or 48 hours prior to check-in).
- **Partial Refundable:** Scaled deduction based on cancellation timing.
- **Non-Refundable:** Highly discounted promotional rates that cannot be refunded once confirmed.

Question 3

How long does it take to receive a refund after cancellation?

Accepted Answer

Refunds are initiated by ExpoStayz immediately upon cancellation and credited to your original payment method within 3 to 7 business days. UPI and debit card refunds typically reflect within 24–48 hours, while credit card bill credits may depend on your issuing bank's statement cycle.

Question 4

What happens if the hotel property cancels my booking or cannot provide the room?

Accepted Answer

In the rare event of a hotel partner overbooking, ExpoStayz guarantees either an immediate relocation to an equivalent/upgraded property or a 100% full refund. Our dedicated traveler protection team coordinates direct assistance and absorbs any fare discrepancy for emergency re-accommodations during active exhibitions.

Cancellations & Refunds FAQs

How do I cancel a hotel booking on ExpoStayz?

Is every booking refundable?

How long does it take to receive a refund after cancellation?

What happens if the hotel property cancels my booking or cannot provide the room?

Review active reservations and cancellation statuses.